Give Your Customers an Online Booking System
Did you know that your Office365 subscription gives you the ability to provide your customers with a online booking or appointment scheduling system? It wouldn’t surprise us if you didn’t. Its one of those small unknown features that Microsoft seams to add but really doesn’t advertise very well. Microsoft Bookings, as it is called, has actually been available since 2017, but its only recently that a number of enhancements has made it a system that people should really look at seriously.
The service will allows you to publish your booking calendar online, allowing your customer to see when slots are available and then book the time and service they need. They will get a confirmation email and calendar invitation, and if required they can even reschedule or cancel. The bookings then go into your calendar were you can assign it to a member of staff if required. One of the great features of the product is its ability to hook into Facebook, so your customers can make appointments straight from the social media platform.
Another neat component is that all your customer details are saved, meaning that over time you will buildup an excellent record of all your clients contact details. Its a bit like a mini CRM system and with will mean you can start to use this information to drive further customer interactions. Recent improvements have mean’t that you can even integrate it with online payment systems. For a large organisation it can even be used purely for internal bookings. We’ve recently implement Microsoft Booking for a number of our small business customers who had been quoted thousands to develop a custom solution that did a very similar job. If your a small business and looking to provide an online appointment system to your customers then give the team at PureNetworking a call and we’ll get you up and running within the day.