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PowerApps CRM Frequently Asked Questions (FAQs)


PURENETWORKING POWERAPPS CRM FAQ


If your looking to create a CRM solution using PowerApps then please look through the most common PowerApps CRM FAQs we get asked on our Microsoft PowerApps CRM solution...


What is PowerApps CRM?

PowerApps CRM is a cloud-based customer relationship management (CRM) system that allows businesses to manage customer data and interactions. It is built using the PowerApp service that is part of the Microsoft Power Platform, which also includes Power BI and Power Automate.


What are the benefits of using PowerApps CRM?

PowerApps is a lowcode development platform that is designed to be easy to use. This means that a CRM solution built using PowerApps can be easily customised for your company. You can use a the PowerApps CRM to improve customer engagement, streamlined sales processes, and get better data management.


How does PowerApps CRM differ from other CRM systems?

PowerApps CRM is designed to be highly customizable and can be tailored to meet the specific needs of a business. It also integrates seamlessly with other Microsoft products, such as Office 365 and Dynamics 365.


What are the different types of PowerApps CRM licenses?

There are three types of PowerApps CRM licenses: Per App, Per User, and Per User with attended RPA. Generally business will purchase a Per App license.


How much does PowerApps CRM license cost compared to Dynamics or Saleforce

Typically the license cost of PowerApps CRM is between 75% and 50% cheaper than a Microsoft Dynamics or Saleforce license


What is the difference between PowerApps and Dynamics 365?

While both products are part of the Microsoft Power Platform, Dynamics 365 is a more comprehensive business management solution that includes features such as finance, operations, and human resources. PowerApps, on the other hand, is focused on building custom apps and automating workflows.


Can I customize my PowerApps CRM instance?

Yes, you can customize your PowerApps CRM instance to meet your specific business needs. This includes creating custom entities, fields, forms, and views.


What is the maximum number of custom entities that can be created in PowerApps CRM?

The maximum number of custom entities that can be created in PowerApps CRM depends on the type of license you have. For example, with a Per User license, you can create up to 15 custom entities.


How can I integrate PowerApps CRM with other Microsoft products?

You can integrate PowerApps CRM with other Microsoft products using connectors. There are over 400 connectors available for various services such as SharePoint, OneDrive, and Outlook.


What is the difference between a model-driven app and a canvas app in PowerApps CRM?

A model-driven app is based on a data model that defines how data is stored and processed in the app. A canvas app, on the other hand, allows you to design an app from scratch using drag-and-drop components. Purenetworking PowerApp CRM is a model-driven PowerApp


What database does PowerApps CRM use?

The PowerApps CRM built by Purenetworking use Dataverse as the backend database. It is however possible to use SQL, SharePoint or another database is preferred. Dataverse is the same database that Microsoft Dynamics uses, so is a secure and scalable solution.


How can I manage data in PowerApps CRM?

You can manage data in PowerApps CRM using the PowerApps forms and views. Forms allow you to enter and edit data for individual records, while views allow you to see multiple records at once. Reports would be created using PowerBi


What are the different types of connectors available in PowerApps CRM?

There are over 400 connectors available for various services such as SharePoint, OneDrive, and Outlook.


How can I automate workflows in PowerApps CRM?

You can automate workflows or setup alerts in PowerApps CRM using Microsoft Power Automate (formerly known as Microsoft Flow). This allows you to create automated workflows that perform tasks such as sending emails or updating records.

Can you help us setup Microsoft PowerApps CRM?

Yes - we would love to help implement Microsoft PowerApps CRM for your business - why not contact us to discuss this further.

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